Terms & Conditions
Thank you for choosing the Villa Toscane !
Please take time to read our General Terms & Conditions below :
1. Cancellation :
Unless special offer, long stay or group booking, cancellation is free of charge until 48 hours prior to your arrival (72 hours prior to your arrival during the Montreux Jazz Festival). In case of late cancellation, no-show or early check-out, the entire stay will be charged on your credit card.
2. Supplements, in CHF and all VAT taxes included :
- American Buffet breakfast at CHF 30 per person and per day or “Express” buffet breakfast at CHF 15 per person and per day (unless included in the rate)
- City & Touristic Tax of CHF 3.60 per person and per day. From January 1st, 2020, please note an increase of CHF 3.00 per person and day, this amount will be charged as a supplement.
- Parking (indoor or outdoor, unless included in the rate) at CHF 25 per day (CHF 40 per day during the Montreux Jazz Festival)
- Pets at CHF 29 per day up to 10 kg (larger at CHF 49 per day)
3. Arrival & departure :
- Welcome desk and all facilities are located at the sister Hotel Royal Plaza Montreux & Spa 5* - just opposite to the road.
- Check-in is from 3.00 pm and check-out is at noon (12.00 pm, unless otherwise stated in your booking).
- Any request for late check-out or extended stay must be requested at the reception and will be confirmed according to the availability of the hotel. In case of unannounced late departure of more than 1 hour, the Hotel reserves the right to charge a penalty equal to 50% of the booking amount. After 2 hours, a penalty of 100% will be charged. Without prior notice, and after a delay of 2 hours, the Hotel reserves the right to charge a penalty of 100% and withdraw your belongings from your room. In case of extended stay, the daily rate of the room may be subject to change, the rate of the day, published on the website, as proof.
- Upon check-in, please note that you must show a piece of identification, in accordance with your booking. A deposit guarantee by credit card is also requested. For information, please note that the amount blocked on the credit card depends on the room rate and the length of your stay, in addition to a package covering the possible incidentals.
4. Please note the various information below :
- When booking more than 3 rooms or for more than 1 week, different policies and additional supplements may apply.
- The entire Hotel is a non-smoking area, you can smoke on the balconies and terraces. If you smoke in the room, you will be imposed with a cleaning fee that will automatically be added to your bill.
- Any damage caused to the Hotel is your responsibility, and it will be charged according to the estimated values. Depending on the case, a loss of gain estimate will also be added.
- If it should happen that we are unable to provide you with the type of room reserved, we will provide a room of a similar or superior category in our hotel. Finally, if we have to relocate you because of a major internal problem, we would guarantee you a similar hotel or of a higher category. Please also note that your choice of bedding (double bed or twin beds) is subject to availability.
- The Montreux Jazz Festival will take place from June 28 until July 13, 2019 included. We would like to remind you that the Royal Plaza Montreux & Spa is located in the heart of the festival so do not hesitate to book your stay and take advantage of our ideal location. During the evening, the access by car could be slightly difficult and some discomfort caused by the noise is also to be expected due to its localization.